American Red Cross Specialist, Development Operations (Phoenix, AZ) in Phoenix, Arizona

Job Description:

At the Red Cross, there is no such thing as a small disaster. In every single case it is the Red Cross' mission to help people affected by disaster meet their emergency needs that include shelter, food, clothing, and health and mental health services. As a paid staff member, you will support our loyal Red Cross disaster volunteers who serve selflessly to provide a bridge of assistance until individuals and families can resume a normal life.

Our disaster volunteers are the heart and soul of our mission to respond to emergencies and provide relief to victims of disasters. They serve in a number of capacities, including Disaster Action Team Member, Disaster Assessment, Caseworker, Mass Care Feeding, Emergency Response Vehicle (ERV) Driver, Shelter Manager/Staff, Disaster Health Services and Disaster Mental Health.

We are currently seeking a Specialist, Development Operations to work in our Phoenix, AZ office. This position will work 8:00am to 5:00pm Monday through Friday, and some weekends and evenings will be required during times of business need. Travel will also be involved up to 5% of the time.

The Specialist, Development Operations participates in development of funding growth for the chapter through analysis, recommendation and coordination of Financial Development events and activities, strategic implementation of cause-marketing relationships, and management of third-party fundraisers. May be responsible for management and coordination of volunteer committees, vendor support, event communications and donor follow-up and recognition.


  • Analyzes and implements programs and strategies for the long-term cultivation, solicitation, and stewardship of development prospects. Oversees solicitation plans and processes including proposal writing, compliance and stewardship.

  • Works in conjunction and collaboration with the Chapter Communications and NHQ Marketing Departments

  • Identifies, qualifies, and cultivates new and ongoing development prospects research, networking and visits.

  • Serve as region content expert for Salesforce

  • Actively participate in divisional Data Ambassador calls

  • Proactively provide communication and training to fundraising team about how to use Salesforce

  • Resolve issues fundraising team has with Salesforce

  • Support account transfers as needed

  • Serve as region lead for Gift Processing

  • Ensure strong gift processing procedures are in place across the region

  • Trouble-shoot and resolve gift processing issues in region utilizing DDCOE gift reports and DDCOE donor portal

  • Utilize fundraising data systems to provide necessary data to fundraising leadership and fundraising team

  • Proactively provide details about upcoming asks and gifts to fundraising team

  • Utilize weekly Ask & Gift report to provide fundraising leadership with details about ask and gift variances

  • Provide leadership with reports about fundraising metrics (visits, contacts, calls, etc.) as requested

  • Support prospecting needs for the fundraising team

  • Utilize PQR & CPQR to provide fundraising team with lists detailing opportunity with managed donors

  • Research or identify prospects as requested to support fundraising team

  • Initiate research requests with NHQ research team as needed


Education: Bachelor's degree or combination of education and experience, which would provide an equivalent background.

Experience: Minimum 3 to 5 years of proven experience and documented success in fund development.

Management Experience: Preferred 6 months – 1-year supervisory experience.

Skills and Abilities: Leadership ability with exemplary interpersonal, verbal, listening and written communication skills. Partners internally and externally with others to develop the organization; open, friendly and comfortable with diverse groups; networks effectively and establishes long-term relationships with the community. Works successfully on teams and strives for optimum results; resolves conflict; promotes cooperation, commitment, momentum and pride; puts success of team above own interests. Ability to manage multiple priorities with strong skills in planning and problem-solving. Capable of directing and working effectively with donors, volunteers, staff and committees in a wide range of activities while under pressure and/or deadlines.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.