American Red Cross Disaster Workforce Engagement Specialist in Medford, Massachusetts

Job Description:

The American Red Cross is a humanitarian organization, led by volunteers, that provides relief to victims of disaster and helps people prevent, prepare for, and respond to emergencies. It does this through services that are consistent with its Congressional Charter and the Fundamental Principles of the International Red Cross and Red Crescent Movement. The American Red Cross is the foremost volunteer emergency service organization in the United States with more than 590 chapters nationwide.

We are currently seeking a Disaster Workforce Engagement Specialist to work in our Medford, MA office, supporting our Massachusetts Region .

Job Summary

The Disaster Workforce Engagement Specialist serves as functional support in a Red Cross Region for supporting the disaster workforce. Provides technical expertise, training, and coordinating regional implementation of Disaster Workforce priorities, this position collaborates with regional employees and volunteers in the disaster territories to build capacity in the local community for the disaster cycle.

Specific functions of this position include program implementation, collaboration with employees and volunteers, and soliciting feedback from end customers.

Works to perform these functions according to the program direction provided by the Disaster Workforce Engagement function at headquarters. Team leadership, supervision, and personnel development is provided by the Disaster Workforce Engagement Program Support Manager.

This position operates as a part of the process called Engage Volunteers and Employees which is one of the (five pillar / three core) processes of the Disaster Management Cycle. Specific functions of this position include: Workforce training, engagement and deployment and workforce development. Drivers for this work include: Scheduled volunteers and need for trained volunteers.

Specific responsibilities: Disaster volunteer onboarding and engagement; build and manage volunteer leaders and leadership teams; oversee volunteer staffing function for disaster operations for mobilization.


  1. Responsible for developing and coordinating a primarily volunteer team to support and provide Disaster Workforce engagement in an assigned geographic region.

  2. Within scope of function, represents the entire disaster cycle of preparedness, response, and recovery.

  3. Ensures that American Red Cross services are available to diverse communities.

  4. Support program leaders and disaster program managers in the supervision of disaster volunteers to include - ensuring an orientation to the program is provided, placement of the volunteer into a disaster function, coordinating the development and training plan for the disaster volunteer, supporting recognition and retention practices for volunteers and ensuring deployment of volunteers in a large response.

  5. Ensures the Staffing for Regional responses; ensure trained and skilled disaster volunteers are assigned; ensure performance is measured; ensure recognition is conducted and retention metrics are achieved in partnership with the Regional Volunteer Director.

  6. Develops and supports volunteers who are the primary workforce. Engages volunteers as equal team members with specific responsibilities.

  7. Assign and schedule disaster workers to jobs.

  8. Evaluate disaster worker satisfaction of specific operation/assignment.

  9. Ensure disaster workers keep their Volunteer Connection profile and availability up-to-date.

  10. Reach out to available disaster workers to confirm availability.

  11. Set and manage volunteer expectations on requirements and operational conditions.

  12. Ensure staff wellness and mental health support are provided to disaster workers on operations.

  13. Update Volunteer Connection for disaster related needs.


Education: Bachelor's degree or equivalent combination of education and experience. Degree in emergency management, public administration, or organizational development preferred.

Experience: Minimum of 3-5 years experience with social services or service/program delivery. Ability to coordinate staff and volunteer activities. Ability to interpret program trends, results, and related data to formulate recommendations. Ability to manage multiple priorities with strong skills in planning and problem solving.

Management Experience: Minimum of 6 months to one year supervisory experience preferred.

Skills and Abilities: Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management. Additionally, this position requires the ability for planning. Individual must be customer oriented, flexible, organized, and able to operate with an orientation toward solutions with a customer focus and team orientation. Demonstrates in depth knowledge of program or service. Participates in developing strategies to achieve organizational goals. Demonstrated analytical and decision making skills to develop creative processes for continuous program or service improvements. Demonstrated ability in creating presentations and developing training modules. Excellent oral and communication skills, including training and presentations.

Other: Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. Familiarity with federal, state, and local employment laws.

Must be able to perform all assigned responsibilities under "grey sky" requirements. All full time employees in the disaster cycle must be willing and able to be deployed, as needed. This position is also responsible for ensuring that all American Red Cross finance policies and procedures are followed as related to the scope of work activity

Travel: May require travel


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.