American Red Cross Senior Analyst, Performance Assessment in Fairfax, Virginia

Job Description:

POSITION SUMMARY:

The Senior Analyst, Performance Assessment provides supports the DCS program for performance assessment, including metrics, measurement and performance evaluation. This position operates in support of all pillar and core processes of Disaster Cycle Service (DCS). This position provides support for all pillar and core processes of Disaster Cycle Service (DCS).

Drivers for this work include: Numbers of processes or events evaluated, number of metrics, number and requirements of grant-funded programs, and performance assessment capability and resources available in internal teams and the field.

This position report to the Director, Performance Assessment and receives personnel development from the Senior Director, Continuous Improvement.

This position works closely with business process owners, program managers and the Operations and Logistics Situational Awareness unit to ensure comprehensive and coordinated performance assessment activities.

RESPONSIBILITIES:

  • Supports the design and development of data collection and data analysis processes to allow real-time monitoring and improvement of DCS programs and processes.

  • Creates and supports performance and evaluation tools and systems for accurate, organized and complete metrics and performance information.

  • Facilitates the development of metrics and measures for DCS processes and programs and the collection and analysis of performance data.

  • Integrates and analyzes Disaster Cycle Services operational and program data.

  • Produces and disseminates business intelligence. Synthesizes, prepares and communicates data, evaluations and reports.

  • Supports DCS continuous improvement programs and processes by providing data collection, analysis and reporting, including client and worker surveys, after action reporting and solutions team analysis.

  • Develops and supports volunteers who are the primary Red Cross workforce. Engages volunteers as equal team members with specific responsibilities as part of their work

  • Supports large-scale relief operations activities when required.

QUALIFICATIONS:

Education: Bachelor's degree with relevant experience or equivalent combination of education and experience. Degree in public administration, public policy, data science or similar desired. Master's degree preferred. Training in advanced quantitative analysis preferred.

Experience: 5-7 years' experience leading large-scale service programs. Track record of leadership with proven results in non-profit, government or for-profit organizations. Experience in performance assessment and program evaluation required

Skills and Abilities:

  • Program evaluation, research and or progress monitoring projects that yield organizational changes.

  • Statistical modeling and high-level research tools.

  • Fluency with databases and data-gathering instruments (e.g., surveys, observational rubrics, advanced information systems).

  • Experience developing and delivering presentations to senior leadership.

  • Experience with report writing and project management.

  • Ability for working well with volunteers, field staff, and executive management.

  • Proven track record of collaboration, facilitation, and leadership.

  • Individual must be analytical, customer oriented, organized, and able to operate with an orientation toward strategic visioning.

Other Requirements:This position requires familiarity with the following specific areas of knowledge:

  • Business process management,

  • Performance management,

  • SharePoint,

  • Red Cross programs and procedures

  • Emergency management practices

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.