American Red Cross Associate III, Program Management in Fairfax, Virginia

Job Description:

Senior Associate, Operations Job Code: CFPMP3 Date: July 2018Reports To: Manager, Operations

Job Summary

This position supports the entire Disaster Cycle Services (DCS) team at National Headquarters (NHQ) as well as Red Cross Division and Regions. Specific functions of this position include: supporting disaster operations nationally across all seven divisions, monitoring and analyzing disaster activities that may impact American Red Cross preparedness, response and recovery activities. Providing oversight and engagement with divisional, regional and operational leadership for regional and divisional relief operations. This position works closely with the Operations, Planning and Readiness team and the Situational Awareness and Decision Support team. Additionally, this position interacts regularly with other NHQ departments such as Finance, Public Affairs, Government Relations and the Office of the President. Team leadership is provided by the Manager, Operations.


• Maintain and update incident management data to include service delivery plans, statistical/financial information, and documentation. Data is stored in different formats on multiple platforms.• Compile and review Incident Actions Plans (IAPs), situational reports, and morning status reports from disaster relief operations.• Provide daily reports of current operational status of disaster relief operations to DCS leadership.• Manage the inflow of communications to the Disaster Operations Coordination Center (DOCC) via phone calls and emails. • Maintains the automated system to forward calls and emails to appropriate teams for handling.• Notify DCS leadership on emerging incidents based on established trigger points.• Compile on-call schedules for critical DCS Operations and Logistics units. • Maintain contact lists (email and phone) for key DCS, division and regional disaster staff.• Provide technical administration of daily video conference briefings, incident management software, and displays. Coordinate and liaise with information technology and facilities staff for additional support.• Extended duties during DOCC activations are required including orienting surge staff to the facility and the work environment.


Education: Bachelor's degree or equivalent combination of education and experience. Degree in business management, emergency management or information management preferred.Experience: 3-5 years of related experience operating in an emergency management organization or similar environmentSkills and Abilities: Complete understanding of the principles of emergency management, disaster response and disaster program management.• Demonstrated ability to resolve complex problems using established precedence and procedures in a fast-paced environment. • Demonstrated ability to function as an individual contributor and on a team under general direction from a supervisor. • Demonstrated ability to make presentations to and interact with executive leadership on significant matters requiring coordination between internal departments, external organizations and/or vendors.• Demonstrated ability to resolve complex problems requiring innovation and evolution beyond currently established precedence and procedures in a fast-paced environment. • Demonstrated ability to work with minimal direction and with considerable latitude to accomplish objectives.• Demonstrated ability providing remote support to front line operational staff and leadership staff. • Must have excellent communication skills, be customer oriented, organized and able to operate with a team orientation.

Essential Functions/Physical Requirements

Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds.

Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.

Overall mobility is essential.

May include sitting for long periods of time, driving a vehicle and working under challenging conditions.

Work Conditions:Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.