American Red Cross Analyst III, Credit & Collections in Charlotte, North Carolina

Job Description:

As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. If you share our passion for helping people, join us in this excellent career opportunity.

The Credit and Collection Analyst - PHSS will conduct account investigations and collect delinquent commercial and consumer account balances for primarily PHSS business. Investigate and verify receipt of products/services by customers, prepare documents to substantiate findings, and collect all external receivables. Recommend and substantiate when warranted the utilization of debt collection agencies. Recommend, develop and negotiate repayment plans with selected customers as instructed by management. Request financial status of existing customers to determine potential payment risks associated with initiating re-payment schedules and plans. Prepare documents to substantiate findings, and recommend rejection or approval of purposed plan.


  • Will perform a variety of tasks associated with the maintenance of PHSS customer accounts including the examination of payments and verification of the accuracy of the posting of those payments along with support documentation.

  • Research account discrepancies and prepare/request account adjustments according to established PHSS/FMPP procedures.

  • Review status of all delinquent ARC PHSS receivables and provide management with reports detailing performance and changes in status.

  • Handle inquiries from customers and business unit staff concerning collection issues.

  • Provide data to business units and management as needed including historical payment information, trends, etc.

  • May make recommendations to management regarding payment plans, financial stability of customers.

  • Perform credit services analysis including monitoring of DNBi for changes in financial stability and ad hoc requests for credit reviews.

  • Responsible for answering financial questions and requests from internal business units including analyzing the financial strength of existing customers.

  • Utilize LMS, Salesforce, and Oracle systems.

  • Perform other related duties as assigned


  • Bachelor's degree in accounting, finance, business or equivalent experience is required.

  • Three to five years of accounting/finance with specialty work in collections, commercial collections preferred.

  • A thorough knowledge of collection terminology, collection laws and bankruptcy laws is preferred.

  • Computer skills, including proficiency with spreadsheets, are required.

  • Experience with computerized receivable systems required.

  • Must have the ability to communicate effectively verbally and in writing with all levels of staff and management as well as with internal and/or external auditors.

  • Strong interpersonal skills are needed to resolve various issues and customer escalations.


Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.