American Red Cross Part Time Apheresis Telerecruiter in W Henrietta, New York

Job Description:

Schedule is Tues, Wed, Thurs (5p-9p), Fri (2p-6p) and Sat (5p-9p)

Responsibilities:

  1. Contact by telephone current apheresis and/or whole blood donors to recruit for donation.

  2. Schedule appointments to ensure maximum number of donors are scheduled each day.

  3. Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.

  4. Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.

  5. Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.

  6. Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.

  7. May work collaboratively with the fixed site recruitment manager to develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.

  8. Perform other related duties as assigned.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.

Scope: Perform a variety of telerecruiting functions within the region.

Essential Functions/Physical Requirements:

The duties are representative of the essential functions of the position. Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Extensive use of telephone and moderate use of computer required.

Exposure levels are based on the essential functions as stated in this position description; however, in some instances, variances may occur due to the applicable nature of this position within a particular work site. Therefore the work site may determine the exposure level to be greater than or less than the below stated level.

This position is an exposure determination 0 in view of the fact that normal work involves no exposure to blood or blood components and/or human body fluids or tissue samples as a result of splashes, spills, and/or needle sticks or performance of or assistance in first aid.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. High school diploma or equivalent required. Minimum one year of telephone and customer service or telemarketing experience is required. Computer experience, excellent customer service and problem-solving skills required. Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced environment is required.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The American Red Cross is a diverse nonprofit organization offering its employee's professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment.